Supovia Customer Support
Reply to and resolve customer chats, search your help docs and see which conversations need you.
Sollte ich dies verwenden
Qualität und Sicherheit
A
Befunde (4)
- LOWTool 'get_unresolved_conversation_counts' name length outside 3-30 rangein get_unresolved_conversation_counts
- LOWTool 'open_customer_inbox_conversation' name length outside 3-30 rangein open_customer_inbox_conversation
- LOWTool 'list_websites' suggests web access but openWorldHint=falsein list_websites
- LOWTool 'get_website' suggests web access but openWorldHint=falsein get_website
Basierend auf einer automatisierten Analyse der Tool-Definitionen und der Einhaltung des Protokolls.
Kontextkosten
~6,638Tokens (Tool-Definitionen)
~4.2 KBTypische Antwortgröße
Erhebliche Auswirkung auf die Aufmerksamkeit (5.19% von 128k Kontext)
Dies ist die ungefähre Anzahl der Tokens, die jedes Mal verbraucht werden, wenn die Tools des Servers in den Kontext eines Modells geladen werden. Höhere Werte verringern die Aufmerksamkeit, die für andere Aufgaben verfügbar ist.
Installieren
Installation mit einem Klick
Fügen Sie dies Ihrer Datei `claude_desktop_config.json` hinzu:
{
"mcpServers": {
"supovia": {
"url": "https://mcp.supovia.com/mcp"
}
}
}Remote-Endpunkte
https://mcp.supovia.com/mcpstreamable-httpWas es kann
Tool-Inventar
Tools (15)
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🟢list_websites(limit, cursor)
Use this when someone asks which websites their Supovia support chat runs on, or a website's id is needed. Returns each website's id, name, domain and whether its AI customer agent is on, most recently edited first, 20 per page by default. Not for customer conversations.
Eingabe-Schema
{
"type": "object",
"properties": {
"limit": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 50,
"description": "Websites per page, from 1 to 50; defaults to 20"
},
"cursor": {
"type": "string",
"maxLength": 4096,
"description": "The page.nextCursor of the previous page; absent for the first page"
}
},
"additionalProperties": false,
"$schema": "http://json-schema.org/draft-07/schema#"
}Ausgabe-Schema
{
"type": "object",
"properties": {
"websites": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "string",
"pattern": "^[0-9a-f]{24}$"
},
"name": {
"anyOf": [
{
"type": "string",
"maxLength": 200
},
{
"type": "null"
}
]
},
"domain": {
"anyOf": [
{
"type": "string",
"maxLength": 253
},
{
"type": "null"
}
]
},
"agentEnabled": {
"type": "boolean"
},
"creationTime": {
"anyOf": [
{
"type": "string",
"maxLength": 32
},
{
"type": "null"
}
]
},
"lastEditTime": {
"anyOf": [
{
"type": "string",
"maxLength": 32
},
{
"type": "null"
}
]
}
},
"required": [
"id",
"name",
"domain",
"agentEnabled",
"creationTime",
"lastEditTime"
],
"additionalProperties": false
},
"maxItems": 50,
"description": "Websites in the signed-in organization, most recently edited first. Prompts, credentials, integration configuration, organization ids and arbitrary metadata are excluded."
},
"page": {
"type": "object",
"properties": {
"count": {
"type": "integer",
"minimum": 0,
"maximum": 50
},
"hasMore": {
"type": "boolean"
},
"nextCursor": {
"anyOf": [
{
"type": "string",
"maxLength": 4096
},
{
"type": "null"
}
]
}
},
"required": [
"count",
"hasMore",
"nextCursor"
],
"additionalProperties": false,
"description": "hasMore is true when more websites follow; pass nextCursor as cursor to get them"
}
},
"required": [
"websites",
"page"
],
"additionalProperties": false,
"$schema": "http://json-schema.org/draft-07/schema#"
}🟢get_website(idOrName)
Use this when someone asks about one of their Supovia websites by name or id, such as whether its AI customer agent is on. Returns the website's id, name, domain, AI-agent status and created and edited times, or not-found. Not for the help articles published on it.
Eingabe-Schema
{
"type": "object",
"properties": {
"idOrName": {
"type": "string",
"minLength": 1,
"maxLength": 200,
"description": "Website id, exact vanity id (its lowercase public address) or exact display name"
}
},
"required": [
"idOrName"
],
"additionalProperties": false,
"$schema": "http://json-schema.org/draft-07/schema#"
}Ausgabe-Schema
{
"type": "object",
"properties": {
"status": {
"type": "string",
"enum": [
"found",
"not-found"
]
},
"website": {
"anyOf": [
{
"type": "object",
"properties": {
"id": {
"type": "string",
"pattern": "^[0-9a-f]{24}$"
},
"name": {
"anyOf": [
{
"type": "string",
"maxLength": 200
},
{
"type": "null"
}
]
},
"domain": {
"anyOf": [
{
"type": "string",
"maxLength": 253
},
{
"type": "null"
}
]
},
"agentEnabled": {
"type": "boolean"
},
"creationTime": {
"anyOf": [
{
"type": "string",
"maxLength": 32
},
{
"type": "null"
}
]
},
"lastEditTime": {
"anyOf": [
{
"type": "string",
"maxLength": 32
},
{
"type": "null"
}
]
}
},
"required": [
"id",
"name",
"domain",
"agentEnabled",
"creationTime",
"lastEditTime"
],
"additionalProperties": false
},
{
"type": "null"
}
],
"description": "Safe website metadata; null when not found. Organization ids, agent prompts, credentials, integration configuration and arbitrary metadata are never returned."
}
},
"required": [
"status",
"website"
],
"additionalProperties": false,
"$schema": "http://json-schema.org/draft-07/schema#"
}🟢list_conversations(websiteId, resolved, limit, cursor)
Use this when someone asks which customer conversations are open, unread or recently active, optionally for one website. Returns conversation ids with website, channel, resolved flag, unread count and times, most recent activity first, 20 per page by default (no message text or customer details). Not for open-conversation totals.
Eingabe-Schema
{
"type": "object",
"properties": {
"websiteId": {
"type": "string",
"maxLength": 200,
"description": "Only conversations on this website; every website when absent"
},
"resolved": {
"type": "boolean",
"description": "true for resolved conversations, false for open ones; omit for both"
},
"limit": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 50,
"description": "Conversations per page, from 1 to 50; defaults to 20"
},
"cursor": {
"type": "string",
"maxLength": 2048,
"description": "The page.nextCursor of the previous page with the same filters; absent for the first page"
}
},
"additionalProperties": false,
"$schema": "http://json-schema.org/draft-07/schema#"
}Ausgabe-Schema
{
"type": "object",
"properties": {
"conversations": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "string",
"maxLength": 200
},
"websiteId": {
"anyOf": [
{
"type": "string",
"maxLength": 200
},
{
"type": "null"
}
]
},
"channel": {
"anyOf": [
{
"type": "string",
"maxLength": 100
},
{
"type": "null"
}
]
},
"resolved": {
"type": "boolean"
},
"unreadMessageCount": {
"type": "integer",
"minimum": 0,
"maximum": 9007199254740991
},
"creationTime": {
"anyOf": [
{
"type": "string",
"maxLength": 100
},
{
"type": "null"
}
]
},
"lastEditTime": {
"anyOf": [
{
"type": "string",
"maxLength": 100
},
{
"type": "null"
}
]
}
},
"required": [
"id",
"websiteId",
"channel",
"resolved",
"unreadMessageCount",
"creationTime",
"lastEditTime"
],
"additionalProperties": false
},
"maxItems": 50,
"description": "Most recent activity first: the id needed for a follow-up call, website id, channel, resolved state, unread count and timestamps. Message bodies, message ids, customer identifiers, internal notes, arbitrary metadata and organization ids are excluded."
},
"page": {
"type": "object",
"properties": {
"count": {
"type": "integer",
"minimum": 0,
"maximum": 50
},
"hasMore": {
"type": "boolean"
},
"nextCursor": {
"anyOf": [
{
"type": "string",
"maxLength": 2048
},
{
"type": "null"
}
]
}
},
"required": [
"count",
"hasMore",
"nextCursor"
],
"additionalProperties": false,
"description": "hasMore is true when more conversations follow; pass nextCursor as cursor to get them"
}
},
"required": [
"conversations",
"page"
],
"additionalProperties": false,
"$schema": "http://json-schema.org/draft-07/schema#"
}🟢get_conversation(conversationId)
Use this when someone asks about one customer conversation's status, such as whether it is resolved or unread and how many messages the customer, staff and AI agent sent. Returns its channel, status, unread count, times and sender counts from the latest 50 public messages (no message text or internal notes). Not for reading or quoting what was said.
Eingabe-Schema
{
"type": "object",
"properties": {
"conversationId": {
"type": "string",
"minLength": 1,
"maxLength": 200,
"description": "Conversation id, up to 200 characters"
}
},
"required": [
"conversationId"
],
"additionalProperties": false,
"$schema": "http://json-schema.org/draft-07/schema#"
}Ausgabe-Schema
{
"type": "object",
"properties": {
"status": {
"type": "string",
"enum": [
"found",
"not-found"
]
},
"conversation": {
"anyOf": [
{
"type": "object",
"properties": {
"id": {
"type": "string",
"maxLength": 200
},
"websiteId": {
"anyOf": [
{
"type": "string",
"maxLength": 200
},
{
"type": "null"
}
]
},
"channel": {
"anyOf": [
{
"type": "string",
"maxLength": 100
},
{
"type": "null"
}
]
},
"resolved": {
"type": "boolean"
},
"unreadMessageCount": {
"type": "integer",
"minimum": 0,
"maximum": 9007199254740991
},
"creationTime": {
"anyOf": [
{
"type": "string",
"maxLength": 100
},
{
"type": "null"
}
]
},
"lastEditTime": {
"anyOf": [
{
"type": "string",
"maxLength": 100
},
{
"type": "null"
}
]
},
"activity": {
"type": "object",
"properties": {
"sampledPublicMessages": {
"type": "integer",
"minimum": 0,
"maximum": 50
},
"customerMessages": {
"type": "integer",
"minimum": 0,
"maximum": 50
},
"operatorMessages": {
"type": "integer",
"minimum": 0,
"maximum": 50
},
"agentMessages": {
"type": "integer",
"minimum": 0,
"maximum": 50
},
"unknownSenderMessages": {
"type": "integer",
"minimum": 0,
"maximum": 50
},
"latestPublicActivityTime": {
"anyOf": [
{
"type": "string",
"maxLength": 100
},
{
"type": "null"
}
]
},
"sampleHasMore": {
"type": "boolean",
"description": "True when the conversation has more than 50 recent records"
},
"internalNotesExcluded": {
"type": "boolean",
"const": true
}
},
"required": [
"sampledPublicMessages",
"customerMessages",
"operatorMessages",
"agentMessages",
"unknownSenderMessages",
"latestPublicActivityTime",
"sampleHasMore",
"internalNotesExcluded"
],
"additionalProperties": false
}
},
"required": [
"id",
"websiteId",
"channel",
"resolved",
"unreadMessageCount",
"creationTime",
"lastEditTime",
"activity"
],
"additionalProperties": false
},
{
"type": "null"
}
],
"description": "Safe conversation metadata with sender counts over at most the 50 most recent public messages; null when not found. No message body, preview, message id, customer identifier, staff id, internal note, organization id or arbitrary metadata is returned."
}
},
"required": [
"status",
"conversation"
],
"additionalProperties": false,
"$schema": "http://json-schema.org/draft-07/schema#"
}🟢get_unresolved_conversation_counts
Use this when someone asks how many customer conversations are still open or unresolved, in total or per website. Returns the total plus a per-website count, largest first, listing up to 100 websites (no customer or message data). Not for finding which conversations are open.
Eingabe-Schema
{
"type": "object",
"properties": {},
"additionalProperties": false,
"$schema": "http://json-schema.org/draft-07/schema#"
}Ausgabe-Schema
{
"type": "object",
"properties": {
"websites": {
"type": "array",
"items": {
"type": "object",
"properties": {
"websiteId": {
"type": "string",
"minLength": 1,
"maxLength": 200
},
"websiteName": {
"anyOf": [
{
"type": "string",
"maxLength": 200
},
{
"type": "null"
}
]
},
"unresolvedCount": {
"type": "integer",
"minimum": 0,
"maximum": 9007199254740991
}
},
"required": [
"websiteId",
"websiteName",
"unresolvedCount"
],
"additionalProperties": false
},
"maxItems": 100,
"description": "Up to 100 websites with the most unresolved conversations, largest first. Customer identifiers, staff ids, message text and organization ids are never returned."
},
"websiteCount": {
"type": "integer",
"minimum": 0,
"maximum": 9007199254740991
},
"websitesTruncated": {
"type": "boolean",
"description": "True when more than 100 websites have unresolved conversations"
},
"totalUnresolved": {
"type": "integer",
"minimum": 0,
"maximum": 9007199254740991,
"description": "Unresolved conversations across every website, listed or not"
},
"totalClamped": {
"type": "boolean"
}
},
"required": [
"websites",
"websiteCount",
"websitesTruncated",
"totalUnresolved",
"totalClamped"
],
"additionalProperties": false,
"$schema": "http://json-schema.org/draft-07/schema#"
}🟢list_documents(websiteId, locale, slugOriginal, limit, cursor)
Use this when someone asks which help articles or support docs exist, optionally for one website, language or article. Returns each article's id, title, slug, language, website and published flag, most recently edited first, 20 per page by default, without the article text. Not for finding articles about a topic.
Eingabe-Schema
{
"type": "object",
"properties": {
"websiteId": {
"type": "string",
"pattern": "^[0-9a-f]{24}$",
"description": "Only articles on this website; every website when absent"
},
"locale": {
"type": "string",
"minLength": 1,
"maxLength": 20,
"description": "Only articles in this language code, e.g. en, it or fr; every language when absent"
},
"slugOriginal": {
"type": "string",
"minLength": 1,
"maxLength": 300,
"description": "Only the language versions of one article: its original slug before translation"
},
"limit": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 50,
"description": "Articles per page, from 1 to 50; defaults to 20"
},
"cursor": {
"type": "string",
"maxLength": 4096,
"description": "The page.nextCursor of the previous page with the same filters; absent for the first page"
}
},
"additionalProperties": false,
"$schema": "http://json-schema.org/draft-07/schema#"
}Ausgabe-Schema
{
"type": "object",
"properties": {
"documents": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "string",
"pattern": "^[0-9a-f]{24}$"
},
"title": {
"anyOf": [
{
"type": "string",
"maxLength": 200
},
{
"type": "null"
}
]
},
"slug": {
"anyOf": [
{
"type": "string",
"maxLength": 300
},
{
"type": "null"
}
]
},
"locale": {
"anyOf": [
{
"type": "string",
"maxLength": 20
},
{
"type": "null"
}
]
},
"websiteId": {
"anyOf": [
{
"type": "string",
"pattern": "^[0-9a-f]{24}$"
},
{
"type": "null"
}
]
},
"published": {
"type": "boolean"
},
"creationTime": {
"anyOf": [
{
"type": "string",
"maxLength": 32
},
{
"type": "null"
}
]
},
"lastEditTime": {
"anyOf": [
{
"type": "string",
"maxLength": 32
},
{
"type": "null"
}
]
}
},
"required": [
"id",
"title",
"slug",
"locale",
"websiteId",
"published",
"creationTime",
"lastEditTime"
],
"additionalProperties": false
},
"maxItems": 50,
"description": "Article metadata, most recently edited first. Document content, embeddings, prompts, organization ids and arbitrary metadata are excluded."
},
"page": {
"type": "object",
"properties": {
"count": {
"type": "integer",
"minimum": 0,
"maximum": 50
},
"hasMore": {
"type": "boolean"
},
"nextCursor": {
"anyOf": [
{
"type": "string",
"maxLength": 4096
},
{
"type": "null"
}
]
}
},
"required": [
"count",
"hasMore",
"nextCursor"
],
"additionalProperties": false,
"description": "hasMore is true when more articles follow; pass nextCursor as cursor to get them"
}
},
"required": [
"documents",
"page"
],
"additionalProperties": false,
"$schema": "http://json-schema.org/draft-07/schema#"
}🟢get_document(documentId, slug, locale)
Use this when someone needs the text of one help-center article, to quote it or answer a customer from it. Returns the article's title, slug, language, published flag and text up to 20000 characters, with the text's format (html, markdown, plain-text). Not for finding articles on a topic.
Eingabe-Schema
{
"type": "object",
"properties": {
"documentId": {
"type": "string",
"minLength": 1,
"maxLength": 200,
"description": "Article id; takes precedence over slug"
},
"slug": {
"type": "string",
"minLength": 1,
"maxLength": 300,
"description": "Article slug, used only when documentId is omitted"
},
"locale": {
"type": "string",
"minLength": 1,
"maxLength": 20,
"description": "Language code for the slug lookup, e.g. en, it or fr; defaults to en"
}
},
"additionalProperties": false,
"$schema": "http://json-schema.org/draft-07/schema#"
}Ausgabe-Schema
{
"type": "object",
"properties": {
"status": {
"type": "string",
"enum": [
"found",
"not-found"
]
},
"document": {
"anyOf": [
{
"type": "object",
"properties": {
"id": {
"type": "string",
"pattern": "^[0-9a-f]{24}$"
},
"title": {
"anyOf": [
{
"type": "string",
"maxLength": 200
},
{
"type": "null"
}
]
},
"slug": {
"anyOf": [
{
"type": "string",
"maxLength": 300
},
{
"type": "null"
}
]
},
"locale": {
"anyOf": [
{
"type": "string",
"maxLength": 20
},
{
"type": "null"
}
]
},
"websiteId": {
"anyOf": [
{
"type": "string",
"pattern": "^[0-9a-f]{24}$"
},
{
"type": "null"
}
]
},
"published": {
"type": "boolean"
},
"content": {
"type": "string",
"maxLength": 20000
},
"contentFormat": {
"anyOf": [
{
"type": "string",
"enum": [
"html",
"markdown",
"plain-text"
]
},
{
"type": "null"
}
],
"description": "Syntax the content is written in; null for an empty article"
},
"contentTruncated": {
"type": "boolean",
"description": "True when the content was cut at 20000 characters"
},
"creationTime": {
"anyOf": [
{
"type": "string",
"maxLength": 32
},
{
"type": "null"
}
]
},
"lastEditTime": {
"anyOf": [
{
"type": "string",
"maxLength": 32
},
{
"type": "null"
}
]
}
},
"required": [
"id",
"title",
"slug",
"locale",
"websiteId",
"published",
"content",
"contentFormat",
"contentTruncated",
"creationTime",
"lastEditTime"
],
"additionalProperties": false
},
{
"type": "null"
}
],
"description": "The article; null when it is missing or belongs to another organization. Organization ids, translator ids, deprecated slugs, embeddings and arbitrary metadata are never returned."
}
},
"required": [
"status",
"document"
],
"additionalProperties": false,
"$schema": "http://json-schema.org/draft-07/schema#"
}🟢search_documents(query, websiteId, locale)
Use this when someone asks which help article covers a topic or question on one of their websites. Returns up to 5 matching published articles with id, title, slug and language, matched by meaning in one language (English by default). Not for reading an article's text.
Eingabe-Schema
{
"type": "object",
"properties": {
"query": {
"type": "string",
"minLength": 1,
"maxLength": 500,
"description": "What the article should cover, in natural language, up to 500 characters"
},
"websiteId": {
"type": "string",
"pattern": "^[0-9a-f]{24}$",
"description": "Website whose help center to search"
},
"locale": {
"type": "string",
"minLength": 1,
"maxLength": 20,
"description": "Language code to search in, e.g. en, it or fr; defaults to en"
}
},
"required": [
"query",
"websiteId"
],
"additionalProperties": false,
"$schema": "http://json-schema.org/draft-07/schema#"
}Ausgabe-Schema
{
"type": "object",
"properties": {
"documents": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "string",
"pattern": "^[0-9a-f]{24}$"
},
"title": {
"anyOf": [
{
"type": "string",
"maxLength": 200
},
{
"type": "null"
}
]
},
"slug": {
"anyOf": [
{
"type": "string",
"maxLength": 300
},
{
"type": "null"
}
]
},
"locale": {
"anyOf": [
{
"type": "string",
"maxLength": 20
},
{
"type": "null"
}
]
}
},
"required": [
"id",
"title",
"slug",
"locale"
],
"additionalProperties": false
},
"maxItems": 5,
"description": "Closest matches first. Content chunks, embeddings, scores, prompts and arbitrary metadata are excluded."
}
},
"required": [
"documents"
],
"additionalProperties": false,
"$schema": "http://json-schema.org/draft-07/schema#"
}🟢list_campaigns(websiteId, limit, cursor)
Use this when someone asks which email campaigns one of their websites has. Returns each campaign's id, name and created and edited times, 20 per page by default (no recipients, subject or content). Not for sending a campaign.
Eingabe-Schema
{
"type": "object",
"properties": {
"websiteId": {
"type": "string",
"pattern": "^[0-9a-f]{24}$",
"description": "Website whose campaigns to list"
},
"limit": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 50,
"description": "Campaigns per page, from 1 to 50; defaults to 20"
},
"cursor": {
"type": "string",
"maxLength": 4096,
"description": "The page.nextCursor of the previous page for the same website; absent for the first page"
}
},
"required": [
"websiteId"
],
"additionalProperties": false,
"$schema": "http://json-schema.org/draft-07/schema#"
}Ausgabe-Schema
{
"type": "object",
"properties": {
"campaigns": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "string",
"pattern": "^[0-9a-f]{24}$"
},
"name": {
"anyOf": [
{
"type": "string",
"maxLength": 200
},
{
"type": "null"
}
]
},
"websiteId": {
"anyOf": [
{
"type": "string",
"pattern": "^[0-9a-f]{24}$"
},
{
"type": "null"
}
]
},
"creationTime": {
"anyOf": [
{
"type": "string",
"maxLength": 32
},
{
"type": "null"
}
]
},
"lastEditTime": {
"anyOf": [
{
"type": "string",
"maxLength": 32
},
{
"type": "null"
}
]
}
},
"required": [
"id",
"name",
"websiteId",
"creationTime",
"lastEditTime"
],
"additionalProperties": false
},
"maxItems": 50,
"description": "Campaign identity only. Recipient lists, subjects, message content, user ids, organization ids and arbitrary metadata are excluded."
},
"page": {
"type": "object",
"properties": {
"count": {
"type": "integer",
"minimum": 0,
"maximum": 50
},
"hasMore": {
"type": "boolean"
},
"nextCursor": {
"anyOf": [
{
"type": "string",
"maxLength": 4096
},
{
"type": "null"
}
]
}
},
"required": [
"count",
"hasMore",
"nextCursor"
],
"additionalProperties": false,
"description": "hasMore is true when more campaigns follow; pass nextCursor as cursor to get them"
}
},
"required": [
"campaigns",
"page"
],
"additionalProperties": false,
"$schema": "http://json-schema.org/draft-07/schema#"
}🔴send_message(conversationId, content, idempotencyKey)
Use this when the user approves an exact reply to send to a customer in one Supovia conversation. Returns the conversation id and send time. The reply reaches the customer on the conversation's own channels (chat, email, WhatsApp or Messenger); replies to app-store reviews are public. Not for internal notes or closing the conversation.
Eingabe-Schema
{
"type": "object",
"properties": {
"conversationId": {
"type": "string",
"minLength": 1,
"maxLength": 200,
"description": "Conversation to reply in"
},
"content": {
"type": "string",
"minLength": 1,
"maxLength": 4000,
"description": "Exact reply text the user approved, 1 to 4,000 characters"
},
"idempotencyKey": {
"type": "string",
"minLength": 1,
"maxLength": 255,
"description": "Unique key you generate for this conversation and text, up to 255 characters; reuse it only to retry the same send"
}
},
"required": [
"conversationId",
"content",
"idempotencyKey"
],
"additionalProperties": false,
"$schema": "http://json-schema.org/draft-07/schema#"
}Ausgabe-Schema
{
"type": "object",
"properties": {
"status": {
"type": "string",
"const": "sent"
},
"conversationId": {
"type": "string",
"maxLength": 200,
"description": "Conversation the reply was added to"
},
"creationTime": {
"anyOf": [
{
"type": "string",
"maxLength": 100
},
{
"type": "null"
}
],
"description": "When the reply was recorded; no message id or text is echoed"
}
},
"required": [
"status",
"conversationId",
"creationTime"
],
"additionalProperties": false,
"$schema": "http://json-schema.org/draft-07/schema#"
}🔴resolve_conversation(conversationId, resolved)
Use this when someone wants to mark a customer conversation resolved or done, or reopen it. Returns the conversation id, resolved state and last edit time, and the operator dashboard updates live. Repeating the same state has no further effect. Not for replying to the customer.
Eingabe-Schema
{
"type": "object",
"properties": {
"conversationId": {
"type": "string",
"minLength": 1,
"maxLength": 200,
"description": "Conversation to update"
},
"resolved": {
"type": "boolean",
"description": "true to mark it resolved (the default), false to reopen it"
}
},
"required": [
"conversationId"
],
"additionalProperties": false,
"$schema": "http://json-schema.org/draft-07/schema#"
}Ausgabe-Schema
{
"type": "object",
"properties": {
"status": {
"type": "string",
"enum": [
"updated",
"not-found"
]
},
"conversation": {
"anyOf": [
{
"type": "object",
"properties": {
"id": {
"type": "string",
"maxLength": 200
},
"resolved": {
"type": "boolean"
},
"lastEditTime": {
"anyOf": [
{
"type": "string",
"maxLength": 32
},
{
"type": "null"
}
]
}
},
"required": [
"id",
"resolved",
"lastEditTime"
],
"additionalProperties": false
},
{
"type": "null"
}
],
"description": "Only the id, resolved state and last edit time; null when not found. Customer identifiers, staff ids and organization ids are never returned."
}
},
"required": [
"status",
"conversation"
],
"additionalProperties": false,
"$schema": "http://json-schema.org/draft-07/schema#"
}🟢open_supovia
Use this when someone wants to open Supovia and browse their workspace interactively. Support websites, conversation activity and help articles. Starts with up to 100 items. Not for changing data.
Eingabe-Schema
{
"type": "object",
"properties": {},
"$schema": "https://json-schema.org/draft/2020-12/schema"
}Ausgabe-Schema
{
"type": "object",
"properties": {
"items": {
"maxItems": 100,
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"anyOf": [
{
"type": "string",
"maxLength": 200
},
{
"type": "null"
}
]
},
"name": {
"type": "string",
"maxLength": 200
},
"subtitle": {
"type": "string",
"maxLength": 300
},
"logoUrl": {
"anyOf": [
{
"type": "string",
"maxLength": 2048
},
{
"type": "null"
}
]
},
"defaultLocale": {
"anyOf": [
{
"type": "string",
"maxLength": 32
},
{
"type": "null"
}
]
},
"locales": {
"maxItems": 100,
"type": "array",
"items": {
"type": "string",
"maxLength": 32
}
}
},
"required": [
"id",
"name",
"subtitle",
"logoUrl",
"defaultLocale",
"locales"
],
"additionalProperties": false
}
},
"truncated": {
"type": "boolean"
}
},
"required": [
"items",
"truncated"
],
"$schema": "https://json-schema.org/draft/2020-12/schema",
"additionalProperties": false
}🟢show_support_overview(websiteId)
Use this when someone wants a quick visual summary of their customer support. Returns a card with up to 20 websites (name, domain, AI agent on or off) and the 20 most recently active conversations (channel, open or resolved, times), optionally for one website. Not for complete open-conversation totals.
Eingabe-Schema
{
"type": "object",
"properties": {
"websiteId": {
"description": "Only this website; every website when absent",
"type": "string",
"minLength": 1,
"maxLength": 200
}
},
"$schema": "https://json-schema.org/draft/2020-12/schema"
}Ausgabe-Schema
{
"type": "object",
"properties": {
"websites": {
"maxItems": 20,
"type": "array",
"items": {
"type": "object",
"properties": {
"name": {
"anyOf": [
{
"type": "string",
"maxLength": 200
},
{
"type": "null"
}
]
},
"domain": {
"anyOf": [
{
"type": "string",
"maxLength": 253
},
{
"type": "null"
}
]
},
"agentEnabled": {
"type": "boolean"
}
},
"required": [
"name",
"domain",
"agentEnabled"
],
"additionalProperties": false
},
"description": "Up to 20 websites: name, domain and AI-agent status only"
},
"websitesHaveMore": {
"type": "boolean"
},
"conversations": {
"maxItems": 20,
"type": "array",
"items": {
"type": "object",
"properties": {
"channel": {
"anyOf": [
{
"type": "string",
"maxLength": 100
},
{
"type": "null"
}
]
},
"resolved": {
"type": "boolean"
},
"creationTime": {
"anyOf": [
{
"type": "string",
"maxLength": 32
},
{
"type": "null"
}
]
},
"lastEditTime": {
"anyOf": [
{
"type": "string",
"maxLength": 32
},
{
"type": "null"
}
]
}
},
"required": [
"channel",
"resolved",
"creationTime",
"lastEditTime"
],
"additionalProperties": false
},
"description": "The 20 most recently active conversations: channel, resolved state and timestamps. Customer identifiers, internal record ids, message bodies, prompts, credentials, internal notes, organization ids and arbitrary metadata are excluded."
},
"conversationsHaveMore": {
"type": "boolean"
},
"openConversationCount": {
"type": "integer",
"minimum": 0,
"maximum": 20,
"description": "Open conversations among the 20 shown, not the organization total"
}
},
"required": [
"websites",
"websitesHaveMore",
"conversations",
"conversationsHaveMore",
"openConversationCount"
],
"$schema": "https://json-schema.org/draft/2020-12/schema",
"additionalProperties": false
}🟢show_customer_inbox
Use this when someone wants to see their unread customer conversations in an inbox view. Returns how many of the 50 most recently active conversations have unread messages; the view lists up to 20 with channel, status, unread count and times (no message text or customer details). Not for complete open-conversation totals.
Eingabe-Schema
{
"type": "object",
"properties": {},
"$schema": "https://json-schema.org/draft/2020-12/schema"
}Ausgabe-Schema
{
"type": "object",
"properties": {
"unreadConversationCount": {
"type": "integer",
"minimum": 0,
"maximum": 50,
"description": "Conversations with unread messages among the 50 most recently active"
},
"conversationsHaveMore": {
"type": "boolean",
"description": "True when conversations exist beyond the 50 sampled or the 20 the view lists"
}
},
"required": [
"unreadConversationCount",
"conversationsHaveMore"
],
"$schema": "https://json-schema.org/draft/2020-12/schema",
"additionalProperties": false
}🟢open_customer_inbox_conversation(conversationId)
Use this when the embedded Supovia inbox opens a conversation the user selected. Returns whether it was found and gives the view its channel, status, unread count and times (no message text or customer details). Not for questions asked in chat.
Eingabe-Schema
{
"type": "object",
"properties": {
"conversationId": {
"type": "string",
"minLength": 1,
"maxLength": 200,
"description": "Conversation id the user selected in the inbox view"
}
},
"required": [
"conversationId"
],
"$schema": "https://json-schema.org/draft/2020-12/schema"
}Ausgabe-Schema
{
"type": "object",
"properties": {
"status": {
"type": "string",
"enum": [
"opened",
"not-found"
]
}
},
"required": [
"status"
],
"$schema": "https://json-schema.org/draft/2020-12/schema",
"additionalProperties": false
}Community
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