Helpwise MCP by usefulapi
Read Helpwise conversations, contacts, tags and reports; note, tag, assign, close; send one email.
我該用這個嗎
品質與安全性
發現項目（1）
- LOWTool 'helpwise_get_current_user' description lacks action verb在 helpwise_get_current_user 中
根據工具定義與協定合規性的自動化分析。
上下文成本
這是每次將伺服器的工具載入模型上下文時所消耗的約略 token 數量。數量越高，可用於其他工作的注意力就越少。
安裝
一鍵安裝
將以下內容加入你的 `claude_desktop_config.json` 檔案：
{
"mcpServers": {
"helpwise": {
"url": "https://helpwise.usefulapi.io/mcp"
}
}
}遠端端點
https://helpwise.usefulapi.io/mcpstreamable-http它能做什麼
工具清單
工具（21）
🟢helpwise_list_conversations(inbox_ids, folder, limit, page_token)
List conversations (threads) of one or more inboxes, newest first, with subject, snippet, tags, assignee, read/starred/closed flags and contact. Pick the folder with `folder` (default: all). Page with `next_page_token`. Inbox ids come from helpwise_list_inboxes. GET /conversations.
輸入結構描述
{
"type": "object",
"properties": {
"inbox_ids": {
"minItems": 1,
"maxItems": 20,
"type": "array",
"items": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"description": "Inbox (mailbox) ids to list (1-20)."
},
"folder": {
"description": "Folder: all, assigned, unassigned, starred, snoozed, draft, sent, closed, spam, trash, scheduled.",
"type": "string",
"enum": [
"all",
"assigned",
"unassigned",
"starred",
"snoozed",
"draft",
"sent",
"closed",
"spam",
"trash",
"scheduled"
]
},
"limit": {
"description": "Results per page, 1-100 (default 25).",
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 100
},
"page_token": {
"description": "The previous reply's next_page_token.",
"type": "string",
"minLength": 1,
"maxLength": 500
}
},
"required": [
"inbox_ids"
],
"$schema": "https://json-schema.org/draft/2020-12/schema"
}🟢helpwise_get_conversation(inbox_id, conversation_id, folder, limit, page_token)
One conversation with its messages, notes, drafts, assignment and contacts. Page long conversations with `page_token` from the previous reply. GET /inboxes/{inbox_id}/conversations/{conversation_id}.
輸入結構描述
{
"type": "object",
"properties": {
"inbox_id": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991,
"description": "Inbox (mailbox) id the conversation lives in."
},
"conversation_id": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991,
"description": "Conversation (thread) id."
},
"folder": {
"description": "Folder context (optional).",
"type": "string",
"enum": [
"all",
"assigned",
"unassigned",
"starred",
"snoozed",
"draft",
"sent",
"closed",
"spam",
"trash",
"scheduled"
]
},
"limit": {
"description": "Results per page, 1-100 (default 25).",
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 100
},
"page_token": {
"description": "Page token from the previous reply, for older messages.",
"type": "string",
"minLength": 1,
"maxLength": 500
}
},
"required": [
"inbox_id",
"conversation_id"
],
"$schema": "https://json-schema.org/draft/2020-12/schema"
}🟢helpwise_list_contacts(limit, offset)
List contacts (name, company, job title, emails, phones, id). Page with limit and offset. GET /contacts.
輸入結構描述
{
"type": "object",
"properties": {
"limit": {
"description": "Results per page, 1-100 (default 25).",
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 100
},
"offset": {
"description": "How many results to skip (default 0). Pass the previous reply's next_offset.",
"type": "integer",
"minimum": 0,
"maximum": 10000000
}
},
"$schema": "https://json-schema.org/draft/2020-12/schema"
}🟢helpwise_search_contacts(term, limit, offset)
Search contacts by a name, email or phone term. Page with limit and offset. GET /contacts/search.
輸入結構描述
{
"type": "object",
"properties": {
"term": {
"type": "string",
"minLength": 1,
"maxLength": 200,
"description": "Search term (name, email or phone)."
},
"limit": {
"description": "Results per page, 1-100 (default 25).",
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 100
},
"offset": {
"description": "How many results to skip (default 0). Pass the previous reply's next_offset.",
"type": "integer",
"minimum": 0,
"maximum": 10000000
}
},
"required": [
"term"
],
"$schema": "https://json-schema.org/draft/2020-12/schema"
}🟢helpwise_get_contact(contact_id)
One contact with emails, phones, company, custom fields and recent conversations. GET /contacts/{id}.
輸入結構描述
{
"type": "object",
"properties": {
"contact_id": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991,
"description": "Helpwise contact id."
}
},
"required": [
"contact_id"
],
"$schema": "https://json-schema.org/draft/2020-12/schema"
}🟢helpwise_list_tags
All tags (id, name, colour, parent, inbox). Use the ids with helpwise_apply_tags. GET /tags.
輸入結構描述
{
"type": "object",
"properties": {},
"$schema": "https://json-schema.org/draft/2020-12/schema"
}🟢helpwise_get_tag(tag_id)
One tag by id. GET /tags/{id}.
輸入結構描述
{
"type": "object",
"properties": {
"tag_id": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991,
"description": "Helpwise tag id."
}
},
"required": [
"tag_id"
],
"$schema": "https://json-schema.org/draft/2020-12/schema"
}🟢helpwise_get_report(start, end, business_hours_only, inbox_id, tag_ids)
Overall and team-performance report for a date range: new/closed/assigned conversations (with change vs the previous period), inbound/outbound messages per day, busiest hour/day, average first response, response and resolution time, CSAT and per-agent performance. Optional inbox and tag filters. GET /reports.
輸入結構描述
{
"type": "object",
"properties": {
"start": {
"type": "string",
"description": "Start, yyyy-mm-dd or yyyy-mm-dd hh:mm:ss (a date alone means 00:00:00)."
},
"end": {
"type": "string",
"description": "End, yyyy-mm-dd or yyyy-mm-dd hh:mm:ss (a date alone means 23:59:59)."
},
"business_hours_only": {
"description": "Count business hours only (default false).",
"type": "boolean"
},
"inbox_id": {
"description": "Only this inbox (default: all inboxes).",
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"tag_ids": {
"description": "Only conversations with these tag ids.",
"minItems": 1,
"maxItems": 20,
"type": "array",
"items": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
}
}
},
"required": [
"start",
"end"
],
"$schema": "https://json-schema.org/draft/2020-12/schema"
}🟢helpwise_get_tags_report(inbox_id, start, end, business_hours_only, tag_ids)
Per-tag report for one inbox and a date range: conversations per tag (and share), open conversations, average response, first-response and resolution time. GET /inboxes/{inbox_id}/reports/tags.
輸入結構描述
{
"type": "object",
"properties": {
"inbox_id": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991,
"description": "Inbox (mailbox) id."
},
"start": {
"type": "string",
"description": "Start, yyyy-mm-dd or yyyy-mm-dd hh:mm:ss (a date alone means 00:00:00)."
},
"end": {
"type": "string",
"description": "End, yyyy-mm-dd or yyyy-mm-dd hh:mm:ss (a date alone means 23:59:59)."
},
"business_hours_only": {
"description": "Count business hours only (default false).",
"type": "boolean"
},
"tag_ids": {
"description": "Only these tag ids.",
"minItems": 1,
"maxItems": 20,
"type": "array",
"items": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
}
}
},
"required": [
"inbox_id",
"start",
"end"
],
"$schema": "https://json-schema.org/draft/2020-12/schema"
}🟢helpwise_list_inboxes(page, limit)
List the account's inboxes (mailboxes) with id, name, address and type. Use the ids in the other tools. POST /mailboxes/list (V0).
輸入結構描述
{
"type": "object",
"properties": {
"page": {
"description": "Page number, from 1 (default 1).",
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 100000
},
"limit": {
"description": "Results per page, 1-100 (default 25).",
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 100
}
},
"$schema": "https://json-schema.org/draft/2020-12/schema"
}🟢helpwise_list_users(inbox_id)
List the team members (agents) with access to an inbox: id, name, email. Use the ids with helpwise_assign_conversation. POST /users/list (V0).
輸入結構描述
{
"type": "object",
"properties": {
"inbox_id": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991,
"description": "Inbox (mailbox) id."
}
},
"required": [
"inbox_id"
],
"$schema": "https://json-schema.org/draft/2020-12/schema"
}🟢helpwise_get_current_user
The Helpwise user the API key belongs to (name, email, id). POST /users/me (V0).
輸入結構描述
{
"type": "object",
"properties": {},
"$schema": "https://json-schema.org/draft/2020-12/schema"
}🔴helpwise_create_contact(firstname, lastname, company, job_title, emails, ...)
WRITE: create a new contact in Helpwise (name, company, job title, emails, phones, custom fields). Nothing is sent to the person. Creating the same email twice may create a duplicate. POST /contacts.
輸入結構描述
{
"type": "object",
"properties": {
"firstname": {
"type": "string",
"minLength": 1,
"maxLength": 200,
"description": "First name."
},
"lastname": {
"description": "Last name.",
"type": "string",
"maxLength": 200
},
"company": {
"description": "Company name.",
"type": "string",
"maxLength": 200
},
"job_title": {
"description": "Job title.",
"type": "string",
"maxLength": 200
},
"emails": {
"description": "Email addresses (1-10).",
"minItems": 1,
"maxItems": 10,
"type": "array",
"items": {
"type": "string",
"maxLength": 254,
"pattern": "^[^\\s@<>\",;:\\\\]+@[^\\s@<>\",;:\\\\]+\\.[^\\s@<>\",;:\\\\]+$"
}
},
"phones": {
"description": "Phone numbers (up to 10).",
"maxItems": 10,
"type": "array",
"items": {
"type": "object",
"properties": {
"phone": {
"type": "string",
"minLength": 3,
"maxLength": 40,
"description": "Phone number with country code, e.g. +14155550123."
},
"type": {
"description": "Helpwise phone type code, as a string (default \"0\").",
"type": "string",
"maxLength": 10
}
},
"required": [
"phone"
]
}
},
"custom_fields": {
"description": "Custom field values.",
"maxItems": 50,
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991,
"description": "Custom field id (from the Helpwise custom fields settings)."
},
"value": {
"type": "string",
"maxLength": 2000,
"description": "Value to store."
},
"name": {
"description": "Custom field name (optional).",
"type": "string",
"maxLength": 200
}
},
"required": [
"id",
"value"
]
}
}
},
"required": [
"firstname"
],
"$schema": "https://json-schema.org/draft/2020-12/schema"
}🔴helpwise_update_contact(contact_id, firstname, lastname, company, job_title, ...)
WRITE: change a contact's name, company, job title, emails, phones or custom fields. Helpwise updates with PUT, so this tool first reads the contact and sends the current values together with your changes; a list you pass (emails, phones, custom_fields) REPLACES the old list. Nothing is sent to the person. PUT /contacts/{id}.
輸入結構描述
{
"type": "object",
"properties": {
"contact_id": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991,
"description": "Helpwise contact id."
},
"firstname": {
"description": "New first name.",
"type": "string",
"minLength": 1,
"maxLength": 200
},
"lastname": {
"description": "New last name.",
"type": "string",
"maxLength": 200
},
"company": {
"description": "New company.",
"type": "string",
"maxLength": 200
},
"job_title": {
"description": "New job title.",
"type": "string",
"maxLength": 200
},
"emails": {
"description": "The full list of email addresses (replaces the current list).",
"minItems": 1,
"maxItems": 10,
"type": "array",
"items": {
"type": "string",
"maxLength": 254,
"pattern": "^[^\\s@<>\",;:\\\\]+@[^\\s@<>\",;:\\\\]+\\.[^\\s@<>\",;:\\\\]+$"
}
},
"phones": {
"description": "The full list of phone numbers (replaces the current list).",
"maxItems": 10,
"type": "array",
"items": {
"type": "object",
"properties": {
"phone": {
"type": "string",
"minLength": 3,
"maxLength": 40,
"description": "Phone number with country code, e.g. +14155550123."
},
"type": {
"description": "Helpwise phone type code, as a string (default \"0\").",
"type": "string",
"maxLength": 10
}
},
"required": [
"phone"
]
}
},
"custom_fields": {
"description": "Custom field values to set (replaces the current list).",
"maxItems": 50,
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991,
"description": "Custom field id (from the Helpwise custom fields settings)."
},
"value": {
"type": "string",
"maxLength": 2000,
"description": "Value to store."
},
"name": {
"description": "Custom field name (optional).",
"type": "string",
"maxLength": 200
}
},
"required": [
"id",
"value"
]
}
}
},
"required": [
"contact_id"
],
"$schema": "https://json-schema.org/draft/2020-12/schema"
}🔴helpwise_add_note(inbox_id, conversation_id, message)
WRITE: add an internal note to a conversation. Visible to your Helpwise team only; it is not sent to the customer. Notes cannot be deleted through this API. POST /notes/add (V0).
輸入結構描述
{
"type": "object",
"properties": {
"inbox_id": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991,
"description": "Inbox (mailbox) id of the conversation."
},
"conversation_id": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991,
"description": "Conversation (thread) id."
},
"message": {
"type": "string",
"minLength": 1,
"maxLength": 10000,
"description": "The note text."
}
},
"required": [
"inbox_id",
"conversation_id",
"message"
],
"$schema": "https://json-schema.org/draft/2020-12/schema"
}🔴helpwise_assign_conversation(inbox_id, conversation_id, assigned_to)
WRITE: assign a conversation to a team member (user id from helpwise_list_users), or pass assigned_to 0 to unassign it. The assignee may be notified by Helpwise. POST /threads/assign (V0).
輸入結構描述
{
"type": "object",
"properties": {
"inbox_id": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991,
"description": "Inbox (mailbox) id of the conversation."
},
"conversation_id": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991,
"description": "Conversation (thread) id."
},
"assigned_to": {
"type": "integer",
"minimum": 0,
"maximum": 9007199254740991,
"description": "User id to assign to, or 0 to unassign."
}
},
"required": [
"inbox_id",
"conversation_id",
"assigned_to"
],
"$schema": "https://json-schema.org/draft/2020-12/schema"
}🔴helpwise_close_conversations(conversation_ids)
WRITE: close up to 25 conversations (mark them done). They can be reopened with helpwise_reopen_conversations. Nothing is sent to customers. PUT /conversations/action/close.
輸入結構描述
{
"type": "object",
"properties": {
"conversation_ids": {
"minItems": 1,
"maxItems": 25,
"type": "array",
"items": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"description": "Conversation (thread) ids to close (1-25)."
}
},
"required": [
"conversation_ids"
],
"$schema": "https://json-schema.org/draft/2020-12/schema"
}🔴helpwise_reopen_conversations(conversation_ids)
WRITE: move up to 25 conversations back to the inbox (reopen closed ones). Nothing is sent to customers. PUT /conversations/action/moveToInbox.
輸入結構描述
{
"type": "object",
"properties": {
"conversation_ids": {
"minItems": 1,
"maxItems": 25,
"type": "array",
"items": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"description": "Conversation (thread) ids to reopen (1-25)."
}
},
"required": [
"conversation_ids"
],
"$schema": "https://json-schema.org/draft/2020-12/schema"
}🔴helpwise_apply_tags(conversation_ids, tag_ids)
WRITE: apply existing tags (ids from helpwise_list_tags) to up to 25 conversations. Tags can drive Helpwise automations. Applying a tag already present changes nothing. POST /tags/apply.
輸入結構描述
{
"type": "object",
"properties": {
"conversation_ids": {
"minItems": 1,
"maxItems": 25,
"type": "array",
"items": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"description": "Conversation (thread) ids (1-25)."
},
"tag_ids": {
"minItems": 1,
"maxItems": 10,
"type": "array",
"items": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"description": "Tag ids to apply (1-10)."
}
},
"required": [
"conversation_ids",
"tag_ids"
],
"$schema": "https://json-schema.org/draft/2020-12/schema"
}🔴helpwise_remove_tags(conversation_ids, tag_ids)
WRITE: take tags off up to 25 conversations. The tags themselves are not deleted. POST /tags/remove.
輸入結構描述
{
"type": "object",
"properties": {
"conversation_ids": {
"minItems": 1,
"maxItems": 25,
"type": "array",
"items": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"description": "Conversation (thread) ids (1-25)."
},
"tag_ids": {
"minItems": 1,
"maxItems": 10,
"type": "array",
"items": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
},
"description": "Tag ids to remove from them (1-10)."
}
},
"required": [
"conversation_ids",
"tag_ids"
],
"$schema": "https://json-schema.org/draft/2020-12/schema"
}🔴helpwise_send_email(inbox_id, to, cc, subject, body, ...)
WRITE: SEND A REAL EMAIL from a Helpwise inbox to the given customer address(es). Irreversible; once sent it cannot be recalled. At most 10 recipients in total (to + cc), one message per call; never use it for lists or campaigns. This starts a new message (it is not a reply on an existing conversation). The body is plain text (blank line = new paragraph); it is sent as HTML. POST /emails/send_mail (V0).
輸入結構描述
{
"type": "object",
"properties": {
"inbox_id": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991,
"description": "Inbox (mailbox) id to send from (see helpwise_list_inboxes)."
},
"to": {
"minItems": 1,
"maxItems": 10,
"type": "array",
"items": {
"type": "string",
"maxLength": 254,
"pattern": "^[^\\s@<>\",;:\\\\]+@[^\\s@<>\",;:\\\\]+\\.[^\\s@<>\",;:\\\\]+$"
},
"description": "Recipient addresses (1-10 with cc together)."
},
"cc": {
"description": "Cc addresses.",
"maxItems": 9,
"type": "array",
"items": {
"type": "string",
"maxLength": 254,
"pattern": "^[^\\s@<>\",;:\\\\]+@[^\\s@<>\",;:\\\\]+\\.[^\\s@<>\",;:\\\\]+$"
}
},
"subject": {
"type": "string",
"minLength": 1,
"maxLength": 300,
"description": "Subject line."
},
"body": {
"type": "string",
"minLength": 1,
"maxLength": 50000,
"description": "Plain-text message body."
},
"reply_to": {
"description": "Reply-to address (optional).",
"type": "string",
"maxLength": 254,
"pattern": "^[^\\s@<>\",;:\\\\]+@[^\\s@<>\",;:\\\\]+\\.[^\\s@<>\",;:\\\\]+$"
}
},
"required": [
"inbox_id",
"to",
"subject",
"body"
],
"$schema": "https://json-schema.org/draft/2020-12/schema"
}社群
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